Support Specialist

Náplň práce

• Provision of remote support for our customers with maintenance contract.
• Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action.
• Cooperating with the developers, authors of the code, smart people with a lot to learn from who care about the customers.
• Remote deployment of hotfixes on customer systems.
• Remote update of our software on customer systems.
• Advising end users in using our products.

Předpoklady a dovednosti

• Education and technical skills:

  • University or technical institute degree of 2nd level (Mgr., Ing. or equivalent) from a technical program is preferred
  • Excellent command of Linux shell and tools (file manipulation, text processing and filtering)
  • Very good command of spoken and written English
  • Fair knowledge of TCP/IP and higher level protocols such as SSH, DHCP, NFS, HTTP
  • Working knowledge of at least one of the following:
  • hardware installation (industry standard rack servers and equipment, cabling, server technologies)
  • high-availability clustering based on open-source technologies (DRBD, Pacemaker, RedHat Cluster or similar)
  • network applications based on open-source technologies (firewall, mail server, fileserver, …)

  Candidate advantages:

  • Computer training skills/experience
  • Experience with satellite technology (installing, designing and maintaining)
  • Business trip experience

  Personal skills:

  • Team player: must be able to effectively communicate within entire company: fellow supporters, developers, testers and management
  • Problem solving skills: some issues are straight-forward. Most require putting several pieces of information together
  • Positive approach to customers: not all customers are alike. We treat all with equal level of responsibility and professionalism
  • Attention to details: it’s what distinguishes good and great products
  • Interested in continuous learning
  • Reliability and responsibility: we believe these to be key values of any professional engineer

O společnosti

Our client is one of the key providers of complex meteorological systems deployed at weather services, airports, military bases and private companies. This company currently has 99 customers and users in around 80 countries all around the globe on all the continents including Antarctica.